COLLECTING ERROR INFORMATION

Have you ever found yourself placing a technical support call only to find that you had to duplicate the error for the technician or you did not have enough information to resolve the problem? This is a common dilemma when dealing with error messages. Below, we have provided a general guideline which outlines some of the information your MAS90 technician will need when providing support. These guidelines may vary depending on the type of error you have encountered and the technician who is assisting you.

The MAS90 Error Trapping Information:

When an error has occurred in MAS90, you will be presented with a message box providing some preliminary information such as the error number, the program and the line. Write this information down as well as what exactly you were doing when the error occurred. Once you have written down the information, there will normally be three choices to exit - Info, End or Debug.  Click on the Info button and MAS90 will open screen with more detailed error information. Here you will find the error number, program, line, channel, key, last file opened and possibly last file accessed. In most cases, the MAS90 technician will need all of this information in order to best assist you in correcting the issue.

Depending on the error, the technician may also ask you the following questions:

If possible, you should try to answer these questions prior to placing your technical support call.

Due to the sensitive nature of accounting systems, we only offer technical support to our registered clients. If you are interested in becoming an Accuvar client, please contact us by e-mail or call us toll free at 1-(888)Accuvar (222-8827) for information regarding our services.